Frequently Asked Questions
Q. How does The Clinic's service work?
If you are concerned about and seeking treatment for one of the conditions listed on this site, you can submit a free online consultation. You will be asked to provide (in confidence) some personal and relevant medical information that will be used by our doctors to assess your suitability for treatment.
The Doctors will then make a suggestion of suitable medications (if appropriate) that they are willing to prescribe for you to purchase. At this stage you will be asked to sign in to your personal admin area on the site, where you will be able to review and purchase any medications suggested.
Our pharmacy will then arrange to have your chosen medication delivered to you on the next working day. Please see “Delivery Times” for more information on your delivery options.
Q. What should I do if I don't know the answer to one of the medical questions?
If you are asked to provide an answer to a medical question that you are not sure about, please try to obtain accurate information before continuing. You can then return and complete the consultation.
Q. How do I know which doctor has prescribed my medication?
You will be provided with details of the name of the doctor and also the doctor’s GMC registration number.
Q. Do I have to pay for my consultation with the Clinic's Doctors?
Your consultation with our Harley Street doctors is free of charge, and there is no obligation to purchase any medications.
Q. Is the information I provide to the Clinic's Doctors confidential?
Absolutely! We give you the option to allow our doctors to inform your own doctor of any medications that they prescribe for you, but this is not mandatory and will only be done if you request it.
Q. How long does it take for the doctors to review my consultation?
We aim to review all consultations submitted within 1 hour, during normal working hours ( Monday to Friday 9am-5pm ). Consultations submitted during evenings and weekends, will be reviewed on the next working day. This will not affect how quickly you can get your medication ( if prescribed ).
Q. When will I receive my medication?
You will need to have placed your order before 12 noon ( Monday to Friday ) to be sure of next day delivery. Orders placed during evenings, weekends or public holidays will be processed on the next working day.
Q. Is my order sent discreetly?
Yes, your order will be sent in plain packaging with no indication of its contents.
Q. Do I need to sign for my order?
Yes, a signature is required.
Q. What happens if I am not at home to take delivery of my order?
You will be left a card that will have more information on re-delivery of your order.
Q. Can I have my order delivered to my place of work or an alternative address?
Yes. You will be given this option when you place your order.
Q. Can I track my order delivery online?
Yes. You will be provided with a tracking number and a link to the delivery company’s website where you can track its progress.
Q. Do you make any contact with my home address?
Apart from sending your medication to your home address ( if required ) we do not make any contact with your home address. We may have to contact you if we have a query regarding your order, but this will be done generally via e-mail, so please use an e-mail address that is private to you. Very occasionally we may have to contact you by the phone number you provide when you register, but this is quite rare, and we are very discreet.
Q. How do I re-order?
Simply sign in to your admin area and you can quickly re-order any medication that you require.
Q. Can I consult the doctors over a different condition?
Yes. We securely store all your personal and medical information that you provided to us on your original consultation. You will only be required to answer a few extra questions that will be specific to the new condition you are looking to obtain treatment for.
Q. I need malaria prevention tablets for my family. Do they all need to register with you?
Any medication that our doctors provide will be prescribed SOLEY for the person whose details are submitted. If you require medication for other family members, then they must register individually. Please be aware that they must register with a unique e-mail address.
Q. When I place a new order, should I inform the doctor of any changes to my medical details?
Yes. This is very important. Any medical changes should be re-entered when you are prompted to do so. This new information will then be reviewed by our doctors who will then suggest a range of treatments if appropriate. We also strongly advise that you inform your own healthcare provider about any medications that our doctors prescribe for you. If required the Doctor will be pleased to do this for you.
